Terms of service
KindOutfitCo Terms & Conditions
Welcome
Thank you for shopping with KindOutfitCo.
We're passionate about giving great clothing a second life. Every item is carefully selected, inspected and photographed before it's listed for sale.
Because most of our products are pre-loved, each piece is unique and may show signs of previous wear. We always aim to describe and photograph items honestly so you know exactly what you're buying.
Ordering
When you place an order, you'll receive an email confirming we've received it.
Your order isn't accepted until we've dispatched your item.
If, in the unlikely event an item is unavailable or damaged before dispatch, we'll contact you as soon as possible and provide a full refund.
Product Descriptions
We take great care to ensure our photographs and descriptions accurately represent every item.
Please note:
- Colours may appear slightly different depending on your screen.
- Measurements are provided where possible.
- Minor signs of previous wear are to be expected unless an item is described as Like New or New With Tags.
- Any noticeable flaws will always be clearly photographed and mentioned in the product description.
Pricing
All prices are shown in Pounds Sterling (£).
Prices include VAT where applicable.
Delivery charges for upgraded shipping options (where selected) will be displayed during checkout before payment is completed.
Delivery
Standard UK delivery is free on all orders.
If you need your order sooner, you'll have the option to upgrade to a faster delivery service during checkout. Available delivery options and prices will be shown before you complete your purchase.
We aim to dispatch orders within 1–2 working days.
Delivery times are estimates and may vary depending on the courier.
Once your parcel has been handed to the courier, we'll send you tracking details where available.
Returns
We hope you'll love your purchase, but if you change your mind, that's absolutely fine.
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item.
After notifying us, you'll have a further 14 days to return it.
To receive a full refund:
- The item should be returned in the same condition it was received.
- All original tags (where attached) should remain in place.
- The item shouldn't have been washed or worn beyond trying it on indoors.
Unless the item is faulty or not as described, customers are responsible for return postage costs.
Once we've received and inspected your return, we'll process your refund within 14 days.
Faulty or Incorrect Items
Although every item is quality checked before dispatch, mistakes can occasionally happen.
If your item arrives damaged, faulty or significantly different from its description, please let us know within 14 days of receiving your order.
We'll work quickly to resolve the issue and, where appropriate, cover the cost of returning the item.
Nothing in these Terms affects your statutory rights under UK consumer law.
Hygiene
For hygiene reasons, we cannot accept returns on:
- Swimwear where the hygiene seal has been removed.
This does not affect your statutory rights if an item is faulty or not as described.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash.
Promotions
Discount codes cannot normally be used together unless stated otherwise.
We reserve the right to withdraw or amend promotions at any time.
Website Content
All photographs, branding, logos and written content remain the property of KindOutfitCo and may not be copied, reproduced or used without our written permission.
Privacy
Your personal information is handled securely and is only used to process your order and provide customer support.
For more information, please see our Privacy Policy.
Contact Us
If you have any questions, we're always happy to help.
Email: help@kindoutfitco.co.uk
Our Kind Promise
At KindOutfitCo, we believe shopping pre-loved should feel just as enjoyable as buying new.
Every item is individually inspected, honestly described and carefully packaged before it reaches you.
If something isn't quite right, we'll always do our best to resolve it quickly, fairly and with kindness.