Refund policy
Return Your Item
We hope you'll love your KindOutfitCo purchase, but if it's not quite right, returning it is simple.
Changed Your Mind?
Shopping online can sometimes be tricky, so if you've changed your mind, you have the right to return your order in line with the UK Consumer Contracts Regulations.
Simply let us know within 14 days of receiving your order, then return your item within a further 14 days.
Return Conditions
To be eligible for a refund, we ask that your item is:
- Returned in the same condition it was received.
- Unworn, other than trying it on.
- Unwashed and free from perfumes, smoke or strong odours.
- Returned with any original tags still attached (where applicable).
As every item is individually quality checked before dispatch, we'll inspect returns before issuing a refund.
Return Postage
If you're returning an item because you've changed your mind, you'll be responsible for the return postage costs.
We recommend using a tracked delivery service, as we can't be responsible for items lost in transit back to us.
Faulty or Not as Described?
We carefully inspect every item before it's listed and again before it's dispatched. If, however, your order arrives faulty or isn't as described, please contact us within 14 days of receiving it.
We'll work with you to resolve the issue as quickly as possible and, where appropriate, cover the cost of returning the item.
Refunds
Once we've received and inspected your return, we'll process your refund as quickly as possible.
Refunds will be made using your original payment method and are usually processed within 14 days of receiving your returned item.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on swimwear where the hygiene seal has been removed, unless the item is faulty or not as described.
Need a Hand?
If you have any questions about returning an order, we're always happy to help.
Our Kind Promise
Every item at KindOutfitCo is individually selected, quality