FAQ
Orders & Shopping
What condition are your clothes in?
Every item is carefully inspected before it's listed for sale. We only stock quality pre-loved clothing that we would be happy to wear ourselves. Any noticeable flaws will always be clearly described and photographed.
Are all your items authentic?
Yes. We take great care to ensure all branded clothing we sell is genuine. We do not knowingly sell counterfeit items.
Will you restock the same item?
Most of our clothing is one-of-a-kind, so once it's gone, it's gone! We add new styles regularly, so keep checking back or follow us on social media for the latest arrivals.
Can I reserve an item?
Unfortunately, we can't reserve items. As many pieces are unique, they are sold on a first come, first served basis.
Delivery
Do you offer free delivery?
Yes! We offer FREE UK delivery on every order with no minimum spend.
How long will my order take to arrive?
Orders are usually dispatched within 1–2 working days. Delivery times may vary slightly depending on the courier, but we'll keep you updated throughout.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive tracking information (where available) so you can follow its journey.
Returns & Order Issues
What is your returns policy?
We want you to be happy with your purchase. If your item isn't quite right, please contact us within 14 days of receiving your order, and we'll be happy to help.
What if my item arrives damaged or isn't as described?
We're sorry if this happens. Please email us as soon as possible with your order number and photos of the issue, and we'll work quickly to put things right.
Can I cancel my order?
If your order hasn't been dispatched yet, please contact us as soon as possible and we'll do our best to cancel it.
What if my order hasn't arrived?
If your order is taking longer than expected, please get in touch and we'll investigate with the delivery company.
Payments
What payment methods do you accept?
We accept all major debit and credit cards, along with other secure payment methods available at checkout.
Selling to KindOutfitCo
Can I sell my clothes to KindOutfitCo?
Not at the moment, but it's something we're exploring for the future. Keep an eye on our website and social media for updates.
Sustainability
What does "pre-loved" mean?
Pre-loved clothing is simply clothing that has had a previous owner and is ready to be enjoyed again. Giving clothes a second life helps reduce waste and supports a more sustainable way to shop.
Why should I buy pre-loved clothing?
Shopping pre-loved helps reduce textile waste, extends the life of quality clothing, saves money and reduces the demand for fast fashion.
How does buying second-hand help the environment?
Buying pre-loved clothing helps reduce landfill waste, conserves water and energy, and lowers the environmental impact of producing new clothing.
Contact Us
How can I contact KindOutfitCo?
The easiest way to contact us is by email:
We aim to respond to all enquiries within one working day, and often much sooner.
Why should I shop with KindOutfitCo?
At KindOutfitCo we're passionate about making sustainable fashion affordable and accessible. Every item is carefully selected, quality checked and photographed honestly, so you can shop with confidence while helping to give clothing a second life.